Frequently asked questions
If you need help with your order or have a question about one of our products, please read the frequently asked questions below. If you cannot find an answer there, please contact our support team at info@faccelove.com.
Our customer service is available daily. Average response time: 1-2 business days.
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The IronEye Mascara uses a hygienic metal brush that your eyelashes look effortless extends and shapes. The nourishing fibres in the formula support the growth and recovery of your eyelashes.
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Yes, the IronEye™ Mascara is safe and hygienic to use, specially developed to be gentle on the sensitive skin around the eyes. In addition, our metal mascara is 100% free of microplastics, PFAS, sulphates and parabens, and completely vegan and not tested on animals.
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Faccelove delivers to the Netherlands and Belgium — and delivery is free in these countries.
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Yes, Faccelove offers a 30-day return policy, provided the return policy is met.
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We accept various payment methods to make your shopping experience as easy as possible. You can pay with iDEAL, Klarna, credit card, PayPal, Apple Pay, Google Pay and other secure payment options.